Claims
Best-in-class advocacy and support to help insureds get back on the road faster
Dedicated in-house claims team
Superior claims service is a key pillar of our program. Our in-house claims team is dedicated to guiding insureds through each step of the process and advocates for a fair, timely and comprehensive review. What’s more, we offer a growing variety of resources on claims and risk management to help insureds better protect themselves.
Claims Reporting Procedures
As of May 1st, 2026, all property/casualty claims, regardless of severity or location, should be reported to Altirus Road, our third-party claims administrator.
All property/casualty claims, regardless of severity or location, should be reported to Altirus Road.
Notices that do not require action (“incident reports”) should be clearly marked “INCIDENT ONLY.”
Altirus Road will review all claim notices upon receipt and assign to the appropriate claims handling office.
A claim acknowledgment will be transmitted to the designated individual, advising of the claim number and adjuster assigned.
If after-hours emergency claims service is required, call the toll-free number above and listen for the prompt to report a claim.
How to Report a Claim
Claims can be submitted in multiple ways.
Email
[email protected]
Phone
877.579.8866
Email for Existing Claims Inquiries
[email protected]
Mail
Altirus Road
PO Box 9520
Fredericksburg, VA 22403
Our claims team
Led by claims expert Wayne King, the KBK claims team works to facilitate the most favorable resolution as efficiently as possible — enabling your commercial auto clients to minimize downtime and get back to work.
Wayne King
Director, Novacore Claims & Data Analytics
Email Wayne
860.707.6273
Claims resources
We are here to help
Contact Wayne King at
[email protected] or 860.707.6273
for all claims-related questions.