Claims
Providing support and advocacy from start to finish
In-house claims team
Claims with professional liability or sexual misconduct allegations should be reported directly to Allied World as Allied World will be handling those claims in-house.
All other matters (Auto, GL, Property) should be reported to Rockville Risk Management (TPA) for claim setup and handling.
Please note:
Policies bound on or after May 1, 2025 with AmTrust should follow the Athens Administrators claims submission process, as previously communicated. Only policies that are still active or were renewed with Allied World (AWAC) prior to this date should follow the split claims routing outlined in the next column.
Below are the respective claim reporting instructions:
For GL, Property & Auto claims:
Rockville Risk Management
[email protected]
For Professional Liability & Sexual Misconduct claims:
Allied World
[email protected]
For new and renewal policies bound after April 2025 with carrier AmTrust:
Claims should be sent to Athens at:
[email protected]
Should you have any questions, please contact Wayne King and Bill Bornaschella:
In-house claims team
Our dedicated focus on claims has always been a key differentiator for ATP. We have an in-house claims team dedicated to guiding insureds through every stage of the claims process — and ensuring each claim receives a fair, timely and comprehensive review.
How to report a claim
All claims regardless of severity or location should be reported to Athens Administrators, ATP’s third-party claims administrator.
Notices that do not require action (“incident reports”) should be clearly marked “REPORT ONLY.”
The Athens Claims Intake Center will review all claims notices upon receipt and assign to the claims handling office.
A claim acknowledgment will then be transmitted to the designated individual, advising of the Athens claim number and adjuster assigned to the claim.
If after hours emergency claims service is required, please advise the call center agent who will advise Athens to dispatch an on-site adjuster.
How to submit a loss report
Loss reports can be submitted in multiple ways.
Email
[email protected]
Fax
916.384.0965
Phone
888.607.6642
Mail
Athens Insurance Services, Inc.
1765 Challenge Way Suite 110
Sacramento, CA 95815
Attention: Cheryl Needham Claims Assistant-P&C
Jim Kilgallen, Vice President
A respected leader in the behavioral healthcare industry, Jim Kilgallen leads the ATP team in its unwavering commitment to serving agents and their clients with best-in-class specialty insurance and risk management solutions.
We are here to help
Call us at 610.808.9545 or send a submission and request more information.