{"id":1102,"date":"2025-11-12T16:54:03","date_gmt":"2025-11-12T16:54:03","guid":{"rendered":"https:\/\/novacoremuldev.wpengine.com\/atp\/?page_id=1102"},"modified":"2026-04-01T18:22:08","modified_gmt":"2026-04-01T18:22:08","slug":"claims","status":"publish","type":"page","link":"https:\/\/novacore.com\/atp\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"\n
\n
\n <\/span>
\n
\n \n
\n
\n

Claims<\/h1>\n

Providing support and advocacy from start to finish<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n
\n
\n \n
\n
\n

How to report a claim<\/h3>\n

All claims regardless of severity or location should be reported to Athens Administrators, ATP\u2019s third-party claims administrator.<\/p>\n

Notices that do not require action (\u201cincident reports\u201d) should be clearly marked \u201cREPORT ONLY.\u201d<\/p>\n

The Athens Claims Intake Center will review all claims notices upon receipt and assign to the claims handling\u00a0office.<\/p>\n

A claim acknowledgment will then be transmitted to the designated individual, advising of the Athens claim number and adjuster assigned to the claim.<\/p>\n

If after hours emergency claims service is required, please advise the call center agent who will advise Athens to dispatch an on-site adjuster.<\/p> <\/div>\n<\/div>\n <\/div>\n

\n \n
\n
\n

How to submit a loss report<\/h3>\n

Loss reports can be submitted in multiple ways.<\/p>\n

Email<\/strong>
ATPclaims@AthensAdmin.com<\/a><\/p>\n

Fax<\/strong>
916.384.0965<\/p>\n

Phone<\/strong>
888.607.6642<\/a><\/p>\n

Mail<\/strong>
Athens Insurance Services, Inc.
1765 Challenge Way Suite 110
Sacramento, CA 95815
Attention: Cheryl Needham Claims Assistant-P&C<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n
\n
\n \n
\n
\n

In-house claims team<\/h2> <\/div>\n<\/div>\n\n
\n
\n

Our dedicated focus on claims has always been a key differentiator for ATP. We have an in-house claims team dedicated to guiding insureds through every stage of the claims process \u2014 and ensuring each claim receives a fair, timely and comprehensive review.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n
\n
\n <\/div>\n <\/div>\n <\/div>\n
\n
\n
\n \n
\n
\n

NEW CLAIM REPORTING PROCEDURES FOR ALLIED WORLD POLICIES<\/h2> <\/div>\n<\/div>\n
\n
\n \n
\n
\n

Claims with professional liability or sexual misconduct allegations should be reported directly to Allied World as Allied World will be handling those claims in-house.<\/p>\n

All other matters (Auto, GL, Property) should be reported to Rockville Risk Management (TPA) for claim setup and handling.<\/p>\n

Please note:
<\/strong>Policies bound on or after May 1, 2025 with AmTrust should follow the Athens Administrators claims submission process, as previously communicated. Only policies that are still active or were renewed with Allied World (AWAC) prior to this date should follow the split claims routing outlined in the next column.<\/p> <\/div>\n<\/div>\n <\/div>\n

\n \n
\n
\n

Below are the respective claim reporting instructions:<\/p>\n

For GL, Property & Auto claims:<\/strong>
RiverStone Risk Management Associates LLC
AWACNSMClaims@trg.com<\/a><\/p>\n

For Professional Liability & Sexual Misconduct claims:<\/strong>
Allied World
noticeofloss@awac.com<\/a><\/p>\n

For new and renewal policies bound after April 2025 with carrier AmTrust:<\/strong>
Claims should be sent to Athens at:
atpclaims@athensadmin.com<\/a><\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n \n

\n
\n

Should you have any questions, please contact Wayne King and Bill Bornaschella:<\/p> <\/div>\n<\/div>\n

\n
\n <\/div>\n
\n \n
\n
\n \"WayneKing\" \n <\/div>\n \n \n <\/div>\n\n
\n
\n

Wayne King<\/h3>\n

Email Wayne<\/a><\/strong>
860.707.6273<\/a><\/strong><\/p> <\/div>\n<\/div>\n <\/div>\n

\n \n
\n
\n \"BillBornaschella_SL\" \n <\/div>\n \n \n <\/div>\n\n
\n
\n

Bill Bornaschella<\/h3>\n

Email Bill<\/a><\/strong>
610.808.9614<\/a><\/strong><\/p> <\/div>\n<\/div>\n <\/div>\n

\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
\n
\n
\n \n
\n
\n
\n
\n
\n
\n \n
\n
\n \"JimKilgallen_HeadshotEdit\" \n <\/div>\n \n \n <\/div>\n <\/div>\n
\n \n
\n
\n

Jim Kilgallen, Vice President<\/h3>\n

A respected leader in the behavioral healthcare industry, Jim Kilgallen leads the ATP team in its unwavering commitment to serving agents and their clients with best-in-class specialty insurance and risk management solutions.<\/p>\n

jjkilgallen@novacore.com<\/a>
610.808.9545<\/a><\/p> <\/div>\n<\/div>\n <\/div>\n

\n \n
\n
\n

We are here to\u00a0help<\/h3>\n

Call us at 610.808.9545<\/strong><\/a>\u00a0<\/strong><\/a>or send a submission and request more information.<\/p> <\/div>\n<\/div>\n\n

\n\t\n \n\t\t\t\tContact us<\/span>\n <\/a>\n\n\t\n\t<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n","protected":false},"excerpt":{"rendered":"

Claims Providing support and advocacy from start to finish How to report a claim All claims regardless of severity or location should be reported to Athens Administrators, ATP\u2019s third-party claims administrator. Notices that do not require action (\u201cincident reports\u201d) should be clearly marked \u201cREPORT ONLY.\u201d The Athens Claims Intake Center will review all claims notices […]<\/p>\n","protected":false},"author":4,"featured_media":1438,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1102","page","type-page","status-publish","has-post-thumbnail","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"yoast_head":"\nIn-house Claims Services | ATP<\/title>\n<meta name=\"description\" content=\"Learn more about our in-house claims team and why they are experts in behavioral healthcare insurance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novacore.com\/atp\/claims\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"In-house Claims Services | ATP\" \/>\n<meta property=\"og:description\" content=\"Learn more about our in-house claims team and why they are experts in behavioral healthcare insurance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/novacore.com\/atp\/claims\/\" \/>\n<meta property=\"og:site_name\" content=\"ATP Insuring Behavioral Health\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T18:22:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/novacore.com\/atp\/wp-content\/uploads\/sites\/63\/2025\/12\/cropped-ATP_Favicon.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/\",\"url\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/\",\"name\":\"In-house Claims Services | ATP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/novacore.com\\\/atp\\\/wp-content\\\/uploads\\\/sites\\\/63\\\/2025\\\/12\\\/cropped-ATP_Favicon.png\",\"datePublished\":\"2025-11-12T16:54:03+00:00\",\"dateModified\":\"2026-04-01T18:22:08+00:00\",\"description\":\"Learn more about our in-house claims team and why they are experts in behavioral healthcare insurance.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/#primaryimage\",\"url\":\"https:\\\/\\\/novacore.com\\\/atp\\\/wp-content\\\/uploads\\\/sites\\\/63\\\/2025\\\/12\\\/cropped-ATP_Favicon.png\",\"contentUrl\":\"https:\\\/\\\/novacore.com\\\/atp\\\/wp-content\\\/uploads\\\/sites\\\/63\\\/2025\\\/12\\\/cropped-ATP_Favicon.png\",\"width\":512,\"height\":512,\"caption\":\"ATP\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/claims\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/novacore.com\\\/atp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Claims\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/novacore.com\\\/atp\\\/#website\",\"url\":\"https:\\\/\\\/novacore.com\\\/atp\\\/\",\"name\":\"ATP Insuring Behavioral Health\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/novacore.com\\\/atp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"In-house Claims Services | ATP","description":"Learn more about our in-house claims team and why they are experts in behavioral healthcare insurance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/novacore.com\/atp\/claims\/","og_locale":"en_US","og_type":"article","og_title":"In-house Claims Services | ATP","og_description":"Learn more about our in-house claims team and why they are experts in behavioral healthcare insurance.","og_url":"https:\/\/novacore.com\/atp\/claims\/","og_site_name":"ATP Insuring Behavioral Health","article_modified_time":"2026-04-01T18:22:08+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/novacore.com\/atp\/wp-content\/uploads\/sites\/63\/2025\/12\/cropped-ATP_Favicon.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/novacore.com\/atp\/claims\/","url":"https:\/\/novacore.com\/atp\/claims\/","name":"In-house Claims Services | ATP","isPartOf":{"@id":"https:\/\/novacore.com\/atp\/#website"},"primaryImageOfPage":{"@id":"https:\/\/novacore.com\/atp\/claims\/#primaryimage"},"image":{"@id":"https:\/\/novacore.com\/atp\/claims\/#primaryimage"},"thumbnailUrl":"https:\/\/novacore.com\/atp\/wp-content\/uploads\/sites\/63\/2025\/12\/cropped-ATP_Favicon.png","datePublished":"2025-11-12T16:54:03+00:00","dateModified":"2026-04-01T18:22:08+00:00","description":"Learn more about our in-house claims team and why they are experts in behavioral healthcare insurance.","breadcrumb":{"@id":"https:\/\/novacore.com\/atp\/claims\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/novacore.com\/atp\/claims\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/novacore.com\/atp\/claims\/#primaryimage","url":"https:\/\/novacore.com\/atp\/wp-content\/uploads\/sites\/63\/2025\/12\/cropped-ATP_Favicon.png","contentUrl":"https:\/\/novacore.com\/atp\/wp-content\/uploads\/sites\/63\/2025\/12\/cropped-ATP_Favicon.png","width":512,"height":512,"caption":"ATP"},{"@type":"BreadcrumbList","@id":"https:\/\/novacore.com\/atp\/claims\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/novacore.com\/atp\/"},{"@type":"ListItem","position":2,"name":"Claims"}]},{"@type":"WebSite","@id":"https:\/\/novacore.com\/atp\/#website","url":"https:\/\/novacore.com\/atp\/","name":"ATP Insuring Behavioral Health","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/novacore.com\/atp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/pages\/1102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/comments?post=1102"}],"version-history":[{"count":0,"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/pages\/1102\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/media\/1438"}],"wp:attachment":[{"href":"https:\/\/novacore.com\/atp\/wp-json\/wp\/v2\/media?parent=1102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}